Ecommerce operations setup
Orders are easy to get. Hard to ship, track and return.
We set up everything behind your online store - payments, shipping, inventory, returns, invoicing and support - so every order runs smoothly from checkout to doorstep.
For new launches and growing brands. First reply within one working hour.
- One connected system Store, marketplaces, courier and inventory talking to each other.
- Fewer RTOs and returns COD checks, address verification and clear return rules.
- Written SOPs for your team So daily work runs the same way, every day.
Ecommerce operations setup at a glance
- What it is
- A one-time project to set up the back end of an online business - payments, shipping, inventory, order management, returns, GST invoicing, customer support and team SOPs.
- Platforms and tools
- Shopify, WooCommerce, Amazon, Flipkart, Meesho; Razorpay, Cashfree, PhonePe; Shiprocket, Delhivery, Blue Dart; Unicommerce, EasyEcom, Zoho Inventory.
- Who it suits
- Brands launching online, D2C stores moving past manual work, and sellers adding marketplaces or a warehouse.
- Timeline
- Usually 2 to 4 weeks, depending on the number of channels and integrations.
- Pricing
- A fixed project fee, quoted after a free review. Tool subscriptions are paid by you directly.
- Where we work
- India nationwide, plus brands in the US, UK, UAE, Australia and Canada.
What we set up.
Payments and checkout
Payment gateway, UPI, COD rules and a checkout that doesn't lose buyers at the last step.
Shipping and logistics
Courier partners, rate settings, pickup schedules, packaging standards and tracking updates.
Inventory and orders
One stock count across your store and marketplaces, so you never oversell or run out unnoticed.
Returns and RTO control
Return policy, reverse pickups, COD verification and address checks that cut failed deliveries.
GST and invoicing
Automatic GST invoices, e-way bills and reports your accountant can actually use.
Support and SOPs
WhatsApp and email support flows, order updates, and step-by-step guides for your team.
Signs your operations need fixing
- Orders tracked in spreadsheets and WhatsApp
- High RTO on cash-on-delivery orders
- Stock mismatches between channels
- Customers asking "where is my order?" every day
What we won't do
- Sell you tools you don't need yet
- Take referral fees from software vendors
- Build a setup only we understand
- Leave without training your team
Pick your setup.
| Included | Launch | Multi-channel | Scale |
|---|---|---|---|
| Best for | Starting a new online store. | Store plus marketplaces. | High volume or own warehouse. |
| Channels | 1 store | Store + up to 3 marketplaces | All channels |
| Payments and shipping | Included. | Included. | Multiple couriers with rate rules. |
| Inventory sync | - | Included. | Plus warehouse and multi-location. |
| SOPs and training | Basic guide. | Full SOPs and one session. | Full SOPs and team training. |
| Post-launch support | 2 weeks. | 30 days. | 60 days. |
One-time project fee. Software and courier charges are paid by you directly.
How it works.
-
01
Week 1
Review
We map how orders flow today and where they break.
-
02
Week 1
Plan
You approve the tools, partners and workflows before anything is built.
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03
Weeks 2–3
Set up and test
Everything configured and tested with real orders before going live.
-
04
Week 4
Train and hand over
Your team gets SOPs and training, and we stay on for support.
Quick answers.
What is ecommerce operations setup?
Ecommerce operations setup is the process of configuring the back end of an online business - payment gateways, shipping and courier integration, inventory and order management, returns, GST invoicing and customer support - so orders are processed and delivered reliably.
How can I reduce RTO on COD orders?
Verify COD orders by call or WhatsApp before shipping, check addresses and pin codes, offer a small prepaid discount, and block repeat refusers. Together these usually cut RTO significantly.
Do I need an order management system?
Once you sell on more than one channel, yes. It keeps stock in sync and brings all orders into one place, which prevents overselling and missed shipments.
FAQs.
How much does the setup cost?
A fixed one-time fee based on the number of channels and integrations. Quoted after a free review.
Can you work with my existing store and tools?
Yes. We keep what works and only replace what's causing problems.
Do you build the online store too?
We focus on operations. If you need a new store, we can plan it together with the setup.
Which courier partners do you work with?
Shiprocket, Delhivery, Blue Dart, Xpressbees, Ekart, India Post and others. We pick based on your pin codes, weight and budget.
What happens after setup?
Post-launch support is included. For ongoing daily management, see our retail selling assistance service.
Who owns the accounts and tools?
You do. Everything is set up in your name, and you keep full access.
Tell us how your orders flow today. We'll show you where they break.
A free review of your current setup, with the gaps and fixes we find. Back within 3 days.